Terms and Conditions

Ordering and Payment
All orders must be placed through our website. Prices are provided as ranges due to the custom nature of each suit. Full payment is required at the time of order. We accept all major credit cards, approved digital payments, and Venmo.
Custom Suits
Each suit is made to order based on the measurements and specifications provided by the customer. Customers are responsible for providing accurate information. Ethos Suits is not responsible for errors caused by incorrect measurements or specifications.
Production and Shipping
Custom suits are produced after payment confirmation. Production times will be communicated during the order process. Shipping fees and estimated delivery times are provided at checkout. Ethos Suits is not responsible for shipping delays beyond our control.
Returns and Exchanges
All suits are final sale. Suits that fit properly according to customer measurements are not eligible for return, refund, or alteration. Defective items may be addressed on a case-by-case basis.
Liability
Ethos Suits is not liable for damages caused by misuse of garments or incorrect customer measurements. We are committed to quality and will address legitimate production issues promptly.
Updates
We may update these terms at any time. Continued use of our site or services constitutes acceptance of any changes.

Ethos Return & Refund Policy

At Ethos, all garments are custom-made to the client’s individual measurements. Because each item is produced specifically for the buyer, all sales are subject to a fit-based final sale policy.

1. Final Sale on Properly Fitting Garments

If a garment fits as ordered, it cannot be returned or refunded.

This includes dissatisfaction related to style, color, fabric preference, or change of mind.

Once a garment has been delivered and confirmed to fit according to the measurements provided at the time of order, the sale is final.

2. Limited Eligibility for Review

A refund, remake, or repair will only be considered if:

The garment does not fit the measurements submitted
The garment arrives damaged
There is a verifiable manufacturing defect

Minor tailoring adjustments commonly associated with custom garments do not qualify as a misfit.

3. Condition of Garment

Any garment eligible for review must be:

Unworn
Unaltered
In original condition

Garments that show signs of wear, alteration, or post-delivery damage are not eligible for consideration.

4. Review Process

Requests for review must be submitted within 7 days of delivery.

Ethos reserves the right to request reasonable documentation to evaluate fit or manufacturing issues and to determine the appropriate resolution.

5. Resolution

If Ethos determines that an issue qualifies under this policy, Ethos may, at its sole discretion:

Authorize a repair
Offer a remake
Issue a partial or full refund

Shipping costs are non-refundable unless the issue is the result of an Ethos error.

6. Customer Acknowledgment

By placing an order with Ethos, the customer acknowledges that:

The garment is custom-made
Measurement accuracy is the customer’s responsibility
Properly fitting garments are final sale and non-returnable
Reason for return (e.g. damaged or wrong product)
Process for return (i.e. how to initiate a return, how to contact customer service)
Process of refund (i.e. terms of refund, duration, payment details)
Contact details

Terms and Conditions

Ethos Return & Refund Policy

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